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Please note, contractors will only attend for emergency issues, any non urgent maintenance issues should be sent by email or reported to our office Whats app to be responded to within office hours.
If you smell gas, call the National Gas Emergency Service immediately on 0800 111 999 or via textphone (minicom) on 0800 371 787. They will provide immediate advice and send a gas safe engineer to ensure the property is safe.
Leaks:
Step 1: Locate the stopcock and turn it off to stop the water supply. If you do not already know the location of the Stopcock, we strongly advise you make yourself aware of where it is in the event of a leak.
Step 2: Call Fernando on 07915 085 731. You will need to provide us with as much information as possible, e.g., boiler location, if you have any upstairs neighbours.
No heating or hot water:
Step 1: Check the boiler pressure, the thermostat settings, and the gas supply. You may need to reset the boiler or top up the pressure. You can usually find the instructions on the boiler itself or in the user manual. If you do not have the user manual, you can search for it online using the boiler model and serial number.
Step 2: If the problem persists, call Fernando on 07915 085 731. You will need to provide error codes, the location of the boiler, and the make and model.
Electrical issues:
Step 1: Check the fuse box and see if any fuses have blown or any circuit breakers have tripped. You may need to reset the switch. The fuse box is usually in a cupboard near the front door, in the hallway, or under the stairs. You should familiarise yourself with its location and operation in case of an emergency.
Step 2: Speak with neighbours to see if they have also lost power. You can also check the Power Track for updates on power outages and estimated times for restoration.
Step 3: If the problem persists, Please contact Portsmouth Electrical on 07701 010 169.
Keys Issue:
If you lock yourself out, you can contact Eddie from EA Locksmiths– 07850 545901. Please note, if you have locked yourself out, you are liable for any charge from EA Locksmiths and you must pay this direct.